Return & Refund Policy – DIVA DAISIES, LLC
At DIVA DAISIES, LLC, our mission is to bring you premium-quality Montessori educational products and exceptional service every step of the way. We want you to feel confident and satisfied with every purchase, knowing it supports your child’s growth and learning. If for any reason your order doesn’t meet expectations, our return and refund process is designed to be simple, smooth, and stress-free—because your experience with us should always be effortless.
Return Eligibility
We accept returns within 30 days of the delivery date. To qualify for a return, the item(s) must meet the following conditions:
- Unused and in original condition
- Returned in original packaging, including all parts, manuals, and accessories
- Proof of purchase must be provided
If you accidentally placed a wrong order, the return shipping cost will be your responsibility. We do not accept returns beyond the 30-day window.
Return Method
All returns are handled by mail only. We do not accept in-store returns for online purchases at this time.
Return Label
A prepaid return shipping label is included for eligible returns that meet our return criteria. If a return is due to a customer ordering error or change of mind, return shipping costs may be deducted from the refund.
To return an item:
- Repack the item securely in its original packaging.
- Attach the prepaid return label to the outside of the package.
- Drop off the package at the nearest shipping carrier location listed on the label.
If you have misplaced your return label, please contact our support team to request a new one.
Restocking Fee
There is no restocking fee. Returns are completely free of charge for items that meet the return criteria.
Damaged or Defective Items
If your order arrives damaged, we’re here to help. Please:
- Take clear photos of the damaged item(s)
- Contact our customer service within 7 days of delivery
- Send the photos along with your order details to: divadaisies2025@gmail.com
Claims submitted after 7 days or without visual proof may not be eligible for a refund, replacement, or credit.
Refund Processing
Once we receive and inspect your return, please allow up to 7 business days for your refund to be processed. Refunds will be issued to the original payment method used during checkout.
Shipping Information
- Processing Time: 0–1 business days
- Transit Time: 2–7 business days
- Total Delivery Time: 2–8 business days
- Order Cut-Off Time: 05:00 PM
- Shipping Method: Free Shipping
- Shipping Region: United States only
Contact Information
If you have any questions regarding your return or need assistance, please feel free to contact us:
- Business Name: DIVA DAISIES, LLC
- EIN Number: 30-1002583
- Physical Address: 813 Pinewood Dr SW, Live Oak, FL 32064
- Email: divadaisies2025@gmail.com
- Phone: +1 (386) 208-8159
- Business Hours: : 10:00 AM – 5:00 PM
- Business days: Monday – Friday